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Sales
The selling process should be simplicity itself. You should have a website provided which allows your customers to place orders online. Depending upon the product or service that you provide, there should also be a suitable way to take orders off-line - a freephone order hotline number or, at worst, a simple single page order form which can be mailed to HQ or the despatch warehouse.
The product or service should be supplied directly to the customer. There should be absolutely no need for the product to be delivered to you and then shipped or hand delivered to the customer. Think about it - do you really want your spare bedroom full to the rafters with crates and boxes? Being involved in the delivery process might also tend to limit you to a geographical area - and why would you want that?
The same goes for returns. Obviously you want to have a good product which will have a low return rate - but a small percentage is inevitable. These should be returned directly to the company, not via you. After all, what value does handling returns add?
Handling cash is another big no-no. It’s a real time waster and full of problems. Will you have the correct change? Is it safe to walk around with that much money? What if you get robbed or burgled - will your insurance cover the loss? No - the only cash you want to be handling is your commission cheque at the end of the month.
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